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Terms and Conditions

General Terms and Conditions

Unless expressly specified and supported by a formal written agreement between the involved parties, all orders are subject to the prevailing general terms and conditions set forth herein, which supersede any other accompanying documents, including but not limited to brochures, leaflets, press articles, catalogues, or email communications, issued by Vinovore Wines Limited. Such supplementary materials are for informational purposes only and do not hold binding contractual value.

Offers & Orders

All prices quoted for wines currently available for immediate delivery are valid subject to availability. The prices provided are per bottle in HK$ and are subject to availability and potential modifications without prior notification. Kindly acknowledge that all orders are subject to approval at Vinovore’s sole discretion and contingent upon stock availability. For wines listed as a case, they must be acquired as a complete case. Order confirmation will be provided through an emailed invoice; however, the order will be considered final only upon receipt of full payment for the goods. 

Bottled wines available for local delivery

Vinovore will provide a detailed invoice in HK$ that includes transportation charges and shall be sent to the customer’s designated invoicing address or email.

Deliveries

Upon receipt of the wines, it is the recipient’s responsibility to carefully inspect the condition of the goods and make a record of any concerns regarding broken, damaged, or missing goods on the delivery slip. Additionally, the recipient must promptly notify both the delivery company and Vinovore within 24 hours to ensure the preservation of their rights.

Acceptance

The recipient bears the responsibility of carefully examining the condition of all received goods, including glassware and accessories, upon delivery. Any claims pertaining to short delivery, breakage, or any other defect or deficiency must be promptly communicated to us or the relevant third-party courier. By accepting the goods at the time of delivery, you acknowledge their fulfillment of your order. Subsequently, you will not retain the right to reject the goods for any reason, and we may reject any claims submitted thereafter.

Returns

All transactions are considered final, and as such, they are not eligible for returns or exchanges.

Force Majeure

Vinovore shall not be held liable for any delay or failure in its performance arising from circumstances beyond its control, including but not limited to acts of God, fire, flood, accidents, riots, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other events that are not within Vinovore’s control.

Cancellations

In the event that the ordered goods are unavailable due to being out of stock, Vinovore reserves the right to suggest a replacement, such as another vintage or an equivalent wine, subject to the customer’s agreement. Once customers have provided verbal or email confirmation to Vinovore, they are unable to cancel their orders.

Alcohol abuse

Consumption of alcohol in excess can be harmful to health. Be able to drink and appreciate responsibly and in moderation.